project
• Identified and understood issues, problems, and
business opportunities Identified solutions to the
development and technical team based on
approved business and functional requirements
• Maintain a working relationship with our third-party
providers Maintained effectiveness and efficiency
when experiencing major changes in work tasks or
the work environment
• Provide Tier 2 support for problem resolution and
assist GP Administration team with elevated ticket
resolution
2014-12 -
2015-11
Technical Support Engineer
Omnicell , Waukegan, IL
2014-05 -
2014-11
IT Specialist
Abbvie Inc., Waukegan, IL
2013-12 -
2014-05
IT Specialist
Select Rehabilitation Inc, North Chicago
2013-05 -
2013-12
Call Center Representative
AT&T Inc., Arlington Heights, IL
Education
2017-07 -
Current
Bachelor of Science: Web Development And
Administrations
DeVry University - Addison, IL
2016-11 -
2017-05
Master Certificate in Business Analysis: Information
Technology
Villanova University - Online - PA
Essentials of Business Analysis:
- Planning for Requirements
- Eliciting Requirements and Working With
Stakeholders
- Analyzing and Documenting Requirements
- Modeling Requirements
- Communication for the Business Analyst
Mastering Business Analysis:
- Strategic Business Analysis
- Facilitation to Induce Creativity
- The Role of the BA in Quality and Requirements
Management
- Six Sigma and Lean for the Business Analyst
- Testing Concepts for the Business Analyst
Project Management for IS/IT Professionals:
- Systems
- Competencies
- Organization and Resources
- Essential Elements
- S.C.O.R.E. +
