ports and outlets.
2015-12 -
2016-11
Business Systems Analyst
Parasol Alliance, Chicago, IL
• Assist in conducting research and analysis to
quantify business opportunities and assist in
developing formal recommendations to
management
• Assist in the management of the software
development road map Assisted with end-user
testing responsibilities and tasks with direction from
senior, consultant staff, manager, and/or project
manager
• Assisted with research and reviews of the projects'
scope in order to understand why the project has
been initiated
• Collect information to assist in the development of
new technical solutions and web applications
• Communicated requirements with direction and
guidance from senior, consultant staff, and/or
manager
• Contribute in project and development
postmortems and create a recommendations report
Created basic models and user prototype interfaces
to identify and validated business processes and
solutions when appropriate
• Demonstrated a basic level of working knowledge
with business methodologies and processes (i.e.
Project Life Cycle, System Development Life Cycle
and Change Management processes)
• Develop and execute queries, perform analysis
with large sets of data, and provide data-driven
recommendations
• Develops or assists in the development of work
plans, task sequencing, and runs test cases to
evaluate the extent of how tasks may be performed
concurrently
• Documented and updated requirements
• Gathered detailed requirements and verified with
team that requirements completely define the
project
• Identified and understood issues, problems, and
business opportunities Identified solutions to the
development and technical team based on
approved business and functional requirements
• Maintain a working relationship with our third-party
providers Maintained effectiveness and efficiency
when experiencing major changes in work tasks or
the work environment
• Provide Tier 2 support for problem resolution and
assist GP Administration team with elevated ticket
resolution
2014-12 -
2015-11
Technical Support Engineer
Omnicell , Waukegan, IL
2014-05 -
2014-11
IT Specialist
Abbvie Inc., Waukegan, IL
2013-12 -
2014-05
IT Specialist
Select Rehabilitation Inc, North Chicago
2013-05 -
2013-12
Call Center Representative
AT&T Inc., Arlington Heights, IL
Education
2017-07 -
Current
Bachelor of Science: Web Development And
Administrations
DeVry University - Addison, IL
2016-11 -
2017-05
Master Certificate in Business Analysis: Information
Technology
Villanova University - Online - PA
Essentials of Business Analysis:
- Planning for Requirements
- Eliciting Requirements and Working With
Stakeholders
- Analyzing and Documenting Requirements
- Modeling Requirements
